Refunds and event changes

If the event is canceled

For a real event, state who issues refunds, what is refunded, and when buyers should expect payment. Your ticketing provider must support this process. This demo has no live sales.

If a date changes

Explain the choices available to a buyer who cannot attend a replacement date. Publish a contact address and any response deadline. Check applicable consumer law before setting time limits.

Other requests

Set your policy for mistaken purchases, transfer requests, and artist substitutions here. A running order may change, but that statement alone does not settle a buyer’s rights. Replace this sample with a policy checked for your event and sales territories.